Our aim is to provide our clients with a professional service at a reasonable price.
This includes:
- Ensuring that each client’s matter is attended to by a diligent and suitably qualified member of staff.
- Giving clear information about our costs and client-care policy.
- Providing prompt responses aided by our modern technology.
- Regularly updating our clients on the progress of their matter.
- Putting in extra effort to provide a truly professional and courteous service.
- Providing proper training for our staff in all aspects of Practice Management and Client contact.
Identity Checks
To comply with Money Laundering Regulations we are required to carry out identity checks on all new clients. Please do not be offended when we ask you to produce evidence of identity. When buying property we are also required to enquire into the sources from which your funds are provided.
Charges
Wherever possible, we will provide you with a written estimate of the costs you will incur when using our services. Most of our services are provided for a fixed fee.
If this is not possible, (for example in the administration of an estate) we will provide you with details of our charging rates and an estimate of the time we expect your matter to take.
We are happy to arrange for a free interview at the start of any matter.